Got a Question?
FAQ. Section
Shipping
These courses are digital, so can be delivered anywhere in the world. Once you complete your purchase, you will be sent an email with your username and password, which will give you access immediately to your account on jamieharrisonguitar.com where you will be able to view all the courses you have bought. No shipping fees, no need for DVD drives, and no waiting around for products to arrive. Get started immediately!
Payment
Of course! Because I am located in Europe, pounds are an efficient currency to use, especially for all of the boring accounting and taxes stuff. Just make your purchase using Paypal or a credit/debit card and they will handle converting your currency into pounds. If international transactions aren’t something you often do and the transaction won’t process, you might need to contact Paypal support or your credit card company to authorize the transaction. Sadly, I don’t control the conversion rates or whether your financial institution charges fees or whether VAT is imposed. I receive ONLY the amount listed for the course (less what I’m charged by Paypal and my credit card processing company).
WARNING: Please do not use any links or discount codes from any sort of external ‘coupon’ sites. These sites are not affiliated in any way with jamieharrisonguitar.com and provide fake offers and links claiming you will receive products and offers that you will not receive. Their goal is to try and get you to buy through their links by lying to you about special offers or deals, and then try and claim money from me from an affiliate program. They are doing this with many sites, scamming legitimate businesses and lying to people and you should never use or support them.
The discount code field is mainly reserved for previous customers who have very specific requirements and need to upgrade their course(s) but have already paid something towards that course. for example. I also have provided discount codes in the past for some rare sales during the year, such as Black Weekend, or when someone wants to buy a course as a gift for someone else, discount codes can be one way to get this done. Unfortunately, these are not codes you will find scattered around the internet, and there are no ‘regular’ codes that you will be able to use at any time.
Technical Info
Yes, these courses will work on all devices. The videos can be streamed on my website, but you can also stream/download the courses with the JHG App which is free on the App Store and Play Store. The course material is primarily made up of pdf files which are standard files and can be read on most devices. If you want to download some of the content to view offline, you will have to ensure that you have enough free space on your device.
As English is my main language, the videos found in these courses are spoken in English. However, there are subtitles available in the following languages:
Spanish
French
Portuguese
German
The subtitles are provided through Google Translate so will be far from perfect, but they are included to make life a little easier for those not fluent in English.
Skill Level
Most of the songs I teach are certainly not for beginners, no, but I have provided a course for people starting out, called the ‘Ultimate Beginners Guide (to Strat Style Guitar)”. This is your starting point if you’re picking up a guitar for the first time, or if you only have a very basic knowledge of guitar. This will give you a good Primer to get to the point of being able to learn these songs, but I would suggest that you also supplement this course by learning other songs outside of this course. Your muscles simply need time to get to the point of being able to play proficiently, and while you might understand everything in the Beginners Course, you’ll still need to put the time in yourself before you go into the songs, all guns blazing. Unfortunately, this can’t be rushed, and although this is the most direct route to getting where you want to go, be optimistic but not unrealistic. This will take patience and plenty of work no matter what way you approach it.
As far as the songs go, if I was one of these online marketing gurus, I would say that this is ‘for people of all levels’ so that I could sell more, but honestly, if you’re a complete beginner, I would say that the songs will probably be quite difficult for you without having completed the beginners courses. I do assume a basic knowledge of the guitar and certain terms and move through the course relatively fast. It still can be done, with enough practice, I just wouldn’t call them ‘beginners courses’.
It’s also a very difficult thing for me to say, as I haven’t seen you play, and I also don’t know how dedicated and willing you are to put a real effort into mastering this style. It does take time and effort, so don’t expect the skills it requires to just fall into your lap once you buy the course. I do believe that pretty much anyone can learn this style, but for instance, it may take a month for a more advanced player to truly master, whereas it might take a year for a beginner, or something along those lines. So it’s really impossible for me to say for sure. However, you do get lifetime access to the course obviously, so you can always come back to it as you please.
One thing I can guarantee is that you will learn A LOT from it, and if you are just getting started in this style, then it might be actually good to have all of this knowledge and understanding from the start.
I know it’s probably not the simple answer that you’re looking for, but it’s the best one I can give at the moment without knowing you.
So… last but not least… the ‘Small hands’ question. Let’s split this answer up into two different sections. Ok, first, let me be straight with you. I have pretty big hands. Yes, that makes my life easier when it comes to playing this style. However, there was still a huge struggle to get there. Having big hands doesn’t necessarily just grant you the gift of being able to do this without any difficulty. So the point that I’m trying to make is that no matter what size your hands are, there is always a struggle. So I don’t want to allow the ‘small hands’ situation to be used as an excuse to not push through that struggle. Sure, your struggle may be more than mine, or it may even be less, but please don’t write off the chance of becoming proficient at this style by throwing in the towel before you’ve even begun. I have seen small children develop this style and I have seen huge men with large hands struggle to get this right after long periods of time. That’s not to say that there are some rare situations where some peoples hands just will NOT fit around the neck, but this is so rare that I can say with a certain degree of confidence that this is most likely not you. Secondly, in order to know if you can do it, you have to try every possible angle (excuse the pun) and experiment with every aspect of the style (allowing your muscles the time to learn and adjust) before you decide you can’t do it. If you want to know what these are, then I have a full course dedicated to mastering this called “Mastering The Thumb” where you can explore all the little things that make a real difference. And not until you’ve tried ALL of that, and practiced it ALL until your thumb wants to jump off your hand and never return, do you have the excuse, or not even the right, to convince yourself that you can’t do this. You can. You will. I’m confident in your thumb 🙂 (SIDE NOTE: If you are one of the VERY few people who genuinely can’t do this no matter what you try and how long you try it for, there are ways and means around playing the songs, you just have to figure out what works for you. The lessons will still guide you through what to play, and how to play it.)
I have created a framework for how you should take the courses depending on your level called ‘The JHG Roadmap”. This shows you the difficulty level of each course and song in your guitar-playing journey.
I think this is a very valid question, and honestly, for some people, I think learning on YouTube is a very good option. But let’s just put this in perspective. A quick search on google for online guitar lesson shows an average of about £40 an hour. This doesn’t include high quality tabs, videos you can search back on over and over and most importantly, it’s not coming from someone whose playing you actually want to learn (I’m assuming since you’re on this page, my covers of these songs are something you want to learn). If you learn on YouTube, you are learning in a very scattered way, and you will have to find some information from one person, some information from another and then get mismatching tabs or chords somewhere else. You also won’t get the insights into my gear, setup and thought processes that I provide in my lesson. You likely will have to spend a lot of valuable time looking through the countless videos trying to find the best ones, the ones that best match each other, the ones with the best guitar tones etc etc when everything you need is already organised and provided conveniently for you in my lesson.
Here’s the most important thing though – To tell you the truth, I used to learn everything free from YouTube, but I realized a few years ago that if you pay for something, your brain assigns it more value and so you automatically push yourself more in order to make the most of your investment. Because of this trick in the brain, I now pay for most things online that I want to learn because it gives me an extra layer of motivation which is EXTREMELY valuable and important in my view. And that’s not just me trying to take your money – it’s a genuine psychological trick that you can play on your brain (do your own research on this – there’s tonnes on Google about this – even a TED talk on it). If you pay money, you will get a better result, and you will become a better guitar player. Period. Invest in yourself.
Aside from all this, just go and have a look anywhere on the countless reviews of people who’ve spent money on this course and been so over the moon with it that they felt compelled to go and leave reviews and express how valuable these courses were to them. Every one of these have said ‘worth so much more than what I paid’ or ‘you get so much for the price’ or even ‘get these now before they go up to what they’re really worth’. These aren’t my words – go look at the YouTube and Facebook reviews for yourself. You can contact the users yourself if you have any doubts.
Courses
In the course, I’ve included three versions of the tabs. The first two are .gp5 and .gpx files which are Guitar Pro tabs and so are so you will need the Guitar Pro software to open them. The third is a pdf file which will open on any device that can read pdfs. Most devices nowadays have software built in that can read pdfs but if yours doesn’t, you can download adobe acrobat here. The tabs are the same in all three files, but if you want to use the playback feature in Guitar Pro, you can buy the software here if you can afford it. If you do a search online, you can probably also find a free version of the software also. Once you download Guitar Pro, you should have no problems with opening the .gp5 and .gpx files.
On some very rare occasions, you may lose access to your courses sometime after buying them. This is likely due to a caching issue and should be very easily solved by just ‘clearing browser history’ or trying to login using a different browser. The reason it happens is that your browser is serving you a ‘cached’ version of the site, which basically means that it’s showing you a ‘snapshot’ of your account before you bought the course – meaning that you won’t have access to it. Mostly this isn’t an issue, but sometimes your browser and my site get tangled up in a game of Twister and collapse onto each other, (particularly when the site is very busy) but you just need to give your browser a clean start to refresh itself. So try clearing your internet history and see if that works. If not, click the link below and let us know in as much detail as you can what the issue is. Describe when you last accessed the courses, when you saw that you had lost access, and which courses you have bought and which you have lost access to. If you want a quicker response, please also provide your username and password so we can look into your account for you. This info will be completely confidential but will considerably speed up the process if provided with your first email.
All the videos in my courses are served via Vimeo Pro due to it’s global accessibility and quality. However, Vimeo may be blocked in a small number of countries including Indonesia, Malaysia, Vietnam and Cambodia. If you live in one of these countries and are having trouble accessing the videos, you can follow these steps:
1. Press “download video”
2. Copy the Vimeo link to this site https://qdownloader.net/
3. Save it to your device that way
Thanks to Sheryl for the information!
Because a lot of the material that I teach is copyrighted by other artists, I have had to obtain a license to use these songs in my courses. This license covers the teaching of the songs as I do in my courses, but unfortunately, it does not cover the distribution of these songs. Providing a complete download of the cover in any form, audio, or video, would be technically ‘distributing’ these songs and would not provide the original artist with the ability to track these songs. I want to make sure that each Artist I cover gets exactly what they are due and what they deserve, and so I do not include any downloads of these songs in any of the course packages. You can, however, download and/or stream these songs on Youtube, iTunes, Spotify, Apple Music, Google Play, etc. if you need to work alongside them. This way you can own the audio, but the original artist is also getting paid, and I’m not getting sued for copyright violations 🙂
Software
The next thing to check is your inputs and outputs. Firstly, the obvious things: Make sure your cable works. Make sure your guitar works. Make sure that if you play music on your computer that it plays out on the correct output (speakers, computer speakers etc). Make sure the volume is high enough. With all those things confirmed to be ok, then you need to start finding the root of the issue through a process of elimination.
When you purchase any lifetime course, you have 30 days to return your product for a full refund. I have done my very best to make these courses the best value for money that you can find online, but I do understand that any course may not be right for some people. For subscription products, please note that refunds are not offered. Instead, we offer a full 7-day free trial for users to try out every feature and course on my site. If you feel that my courses and software offerings are not for you, simply cancel your subscription before the 7-day period has expired. If you have paid via Paypal, you can cancel your subscription directly from there, otherwise please feel free to contact us within the 7-day trial period to cancel your subscription.
PLEASE NOTE: Our Refund system is set up to remove the transaction from our website exactly 30 days after the purchase date/time. After this time, the money is removed from the website system and into our Tax and accounting system, making a refund impossible after this 30-day window. We ask that you please do not request a refund after this time as we will be unable to provide it under any circumstances and hate to disappoint people who may be a day or two over. Similarly, for refunds on subscriptions, we do not have the capability to refund these payments at all as they are classed as ‘ongoing’ payments in our accounting system and the infrastructure is not developed on my site to process refunds for ongoing payments. If you wish to cancel please be sure to do so before the 7-day trial period is complete. Thank you for your understanding 🙂
The Jamie Harrison Guitar Users Facebook group is open to those who are the most committed to my lessons, i.e., those who have purchased lessons (which is what enables me to make new lessons). We want to ensure the highest quality control of this group and for that we have to keep numbers as tight as we can. I understand this might be frustrating for some people who have received a free course (which I am thrilled for you to have!), but because this group is run manually by volunteers, we simply wouldn’t be able to keep up with demand if all non-paying members were also allowed to join. Therefore, if you would like to gain access to the Facebook group just purchase course(s) valued at £29.99 or above. I’m really sorry about that but I promise that it makes for a much better experience when you do decide to bite the bullet and join up 🙂 See you over there!